Return Policy and Return Form

Returns
We will be glad to refund your money for any item that you are not completely happy with. We accept returns for any reason within 5 days of receipt of merchandise. Please contact us immediately upon receipt of product via email or telephone to arrange for returns. If you would like to make a return, please email us for address information and confirmation. Returns between 6 to 30 days of receipt are only eligible for credit. Unfortunately custom orders cannot be returned or exchanged. Credit is given in the same manner as payment was received upon receipt of returned merchandise. Returns must be well packed and insured. Shipping and handling fees are non-refundable. Clay Browne Designs is not responsible for items that are lost in the mail.

Exchanges
Merchandise can be exchanged within 14 days of receipt of merchandise. Please email us for confirmation and to check the stock of desired exchange. Additional shipping costs will be applied to exchanged items. If you would like to make an exchange, please email us for address information and confirmation. Please ship items to the address provided making sure they are well packed and insured. Clay Browne Designs is not responsible for items that are lost in the mail.

Download Sample Return Form